FAQ's
DIGITAL PRODUCTS
HOW DO DIGITAL PRINTS WORK?
I create all the artwork you see in store digitally, before uploading the files in a range of sizes.
Once your purchase has been made you will be given immediate access to these files, in which you're free to print out in any size you choose :)
WHERE DO I FIND MY DIGITAL PRODUCT DOWNLOADS?
Customers who have purchased a digital product are automatically emailed a download link where you can access all the files included in your purchase.
How easy is that?!
WHERE SHOULD I PRINT MY DIGITAL PRINTS?
Not to worry introverts, rest easy knowing that you can print from the comfort and ease of your own home!
You can also easily print from a print store, or an online printing service.
While it is super convenient printing from the comfort of your home. I always recommend a professional printing company or business to ensure the quality of the print is not impacted.
WHAT SIZE PRINTS DO YOU OFFER?
With the purchase of each of my prints. you will receive 4 different ratio sizes. meaning you can print in dozens of sizes without the hassle of resizing or making the image blurry!
You will receive the following for each print you download:
2:3 RATIO JPG | for printing:
Inch > 4x6, 6x9, 8x12. 10x15. 12x18. 16x24
Cm > 10x15, 20x30, 30x45, 40x60, 50x75, 60x90
3:4 RATIO JPG | for printing:
InCh > 6x8, 9x12, 12X16. 15X20, 18x24
Cm > 15x20, 22x30, 30x40. 38X50, 45X60
4:5 RATIO JPG | for printing:
Inch > 4X5, 8X1O, 02X15/ 16x20
Cm > 10x12, 20x25, 24X30, 28x35, 30x38, 40X50
INTERNATIONAL FAPER SIZE for printing:
Paper Sizes > A6, A5, 14. A3, A2
WHAT TYPE OF PAPER SHOULD I PRINT ON?
The paper you choose depends entirely on your desired look. Some like a glossy photo paper while others prefer a paper with less sheen, while some customers prefer printing straight onto a canvas.
If framing the print, generally a matte finish works best. In the end the choice is yours :)
WHAT IF I WANT A SIZE YOU DO NOT OFFER?
If you require a print size I have not offered, please feel free to message me and I will do my best to resize the art print to your requirements.
Please note that this may not always be possible.
REFUNDS / RETURNS
WHAT IS YOUR RETURN POLICY FOR PHYSICAL PRODUCTS?
Please note we have different policies for physical products and digital downloads.
For physical products:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return. your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
We do no accept returns or exchanges it the customer has ordered the wrong size, colour, or simply changed their mind.
However, In case of a damaged product or a manufacturing error, we can offer a return or exchange within 30 days of product delivery. Please head over to our "contact us" page and provide a clear photo showing the issue as well as any relevant order details.
WHAT IS YOUR RETURN POLICY FOR DIGITAL PRODUCTS!
For all digital downloads:
Certain types of items unfortunately cannot be returned, these being our digital products.
We do not accept returns or refunds on these items, as once you have purchased a digital product, it is sent immediately to you and you have access to the files for life. We have no way of knowing whether the prints have been downloaded, printed and used or will be used in the future.
We cannot accept returns or exchanges if the customer has simply changed their mind. It you are at all displeased with your digital product, please head * over to our contact us page and provide a clear photo showing the issue as well as any relevant order details
WHEN CAN I EXPECT MY REFUND?
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us and let us know so we can work with you to fix any issues.